How Can We Help?

General

About

  • How do I get in touch with you? : Feel free to email us at [email protected] anytime, Monday through Friday. We’ll respond to your inquiry as soon as we can — typically within 24 to 48 hours.
  • Where do your business locate? : Our headquarter and our production facilities located in 850 QUARTERHORSE TRL, Castle Rock CO 80104, USA
  • Why shopping with us makes a difference?
    • FAST & FREE SHIPPING US: Free shipping on all orders in the US. Handling time between 1 to 3 business days and transit time between 3 to 5 business days
    • SAFE & SECURE CHECKOUT: Pay with the world’s most popular and secure payment methods including Paypal and Visa/Master Card.
    • PREMIUM QUALITY PRODUCTS: Designed with love, 100% printed in US using high quality material.
    • 24/7 CUSTOMER SUPPORT: Customer service is our number one priority. We will strive to make you happy 24/7.
  • Our mission : We amplify pride and create connections for all fans.
  • The brand: Jenifershop store is a unique and growing decor brand, making hot new trends affordable for everyone. All our product are lovingly designed and made in our factory, using our in-house designs coupled with great fabrics from around the world.
    • What do we offer:
      • We are selling designs for family, hobbies, sport and almost everything.
      • We ship our poster, canvas wall art all over the world. From the USA all the way to the CA, UK, Australia and beyond.
      • Our Philosophy: we believe, Less is More. We aim to design and deliver beautiful, high-quality apparel to you at an affordable price point.
      • We love to share our art works and passions to everyone
    • THE BEST TECHNOLOGY FOR THE BEST RESULTS: At Jenifershop, we use state-of-the-art technology to completely products. Our technology handles the process, so we are one of the best printed company.
    • PERFECT QUALITY FOR AMAZING PRICES: Jenifershop will never send a low-quality items to customers. Jenifershop carefully select designs and make it unique. We create, fulfill and care every purchase to make our customers happy.

Policies

Products

  • What kind of materials do our poster or canvas wall art use?: We have partnered with several brands to provide a range of options for our on-demand printing services.
    • Poster:
      • Printed with Dye/Pigment Reactive Ink
      • On archival matte paper
      • Shipped in heavy duty poster tube
      • Heavy weight (230 gsm), thick base (9.5 mil), and an instant-dry coating that resists fingerprints and smudging.
    • Canvas: Gallery quality canvas print displays vibrant artwork that is built to last. Printed with HP Latex Inks that are fade resistant. Inks are water based and solvent free so rest assured there are no harsh chemicals in your home. Assembled with 3/4″ thick wood frame and glued wood core stretcher bars. All canvas prints are wrapped and shipped in fitted packaging
      • Ready To Hang – Mounting hardware comes attached.
      • Leveling Bumpers Included – For wall protection.
      • Semi-Gloss Print – Increased vibrancy of artwork.
      • Beveled Wood Stretch Bars – Make frame less noticeable on front of canvas.
      • Industrial Strength Staples – Ensure a tight fit that is sure to last.
  • Where are the product printed? : All products are printed in USA.

Orders, Shipping & Returns

Ordering

  • VAT and customs charges: Items shipping internationally from the US are shipped DDU (delivered duty unpaid), and we do not collect VAT (value added taxes). All taxes, duties, and customs fees are the responsibility of the recipient of the package. Depending on your country, your package may incur local customs or VAT charges. We recommend contacting your local customs office for more information regarding your country’s customs policies. Items fulfilled from the UK and EU are charged a 20% VAT rate.
  • I have cancelled my order. When will my money be available again?: If you have cancelled your orders, then we will refund what you paid for your order but not the delivery charges (fee & tax where applicable) within 5 business days. If the funds have not been released after 7 working days then please get in touch with the Customer Care team and we’ll look into it further for you.
  • Can I cancel my order with you after I have placed it?: You have up to 12 hours to cancel your order from the time your order is completed through email. Once the 12-hour period has passed, it’s too late for you or our Customer Care team to cancel your order because we are unable to cancel orders once an offer has closed and the printing process has commenced. If you cancel your order, we will refund what you paid through PayPal within 5 working days. For more information on how to return your order check our Refunds Policy.
  • Can I amend my order with you after I have placed it?: You have up to 12 hours to amend your order from the time your order is completed through email. Once the 12-hour period has passed, it’s too late for you or our Customer Care team to amend your order. Please contact our Customer Care team as soon as possible.
  • What do I do if I receive a faulty item in my order?: If the item is damaged when you open the package, please take a picture and send it to our Customer Care team. There is no need to return the damaged items to us. We will send a new item to you free of charge.
  • I have an incorrect item in my order, what should I do?: Please contact our Customer Care team with the order number and the incorrect item’s name and number. The team will sort out any issues with incorrect items straightaway.
  • I am missing a product from my order, what should I do?: We may have sent your items in separate packages so please check your emails to see if any of your items will be arriving separately. If an item is missing, please contact our Customer Care team with the order number and the missing item’s name and number. We will get back to you within 24 hours.
  • I need help with a late order: Orders from our store are typically delivered within 3 to 5 business days after printing begins. For international orders, transit will take approximately 2-4 weeks. If your order has not arrived after 10 business days on domestic and 20 business days on international from the order ship date, please contact our Customer Care team. You can also keep track of your orders on your account page.
  • I have a question about my order, what should I do? Get in touch! Please contact our Customer Care teamMonday to Friday. We’re happy to answer questions about Orders, Order Modifications, Shipping, Returns, & Cancellations… and pretty much anything else you can throw at us. Plus, we’re nice and fun!
  • Can I change or cancel my order? The production process starts quickly, but we’ll do our best to accommodate any changes to your order before it starts being made. Changes to the address or email registered to the order can be made directly in your online receipt until production of the order starts. For any other changes, please contact our Customer Care team before production starts. Be sure to include your order number and details on the change to expedite processing it for you. We will be available to help you between Monday to Friday.
  • Track your orders? We will email your tracking information as soon as your order has shipped. Usually, you will receive the tracking number 1 or 2 days after we have shipped your order. After receiving tracking code by email you can use it at USPS to track it or login into your account to view tracking.
  • I didn’t receive an order confirmation email. After your order is placed, we’ll send you a confirmation email. You’ll also receive an email when your order goes into production, and another when your order ships with your tracking information. If you did not receive a confirmation email, don’t panic, the email may have been directed to your spam folder. If it is not there, please contact our Customer Care team as we may have the incorrect email on file. Make sure to include the name on the shipping information, your email, and anything else that might be helpful!
  • What is the status of my order? To check on the status of an order, please login into your account at our main website, your info’s all there. We will also send updates via email when your order ships, so keep an eye out.
  • How do I place an order?

    Follow these steps to place an online order with us:

    1. Select Type
    2. Select your Size Poster or Size Canvas and Quantity
    3. Add your personalization if you want.
    4. Click the “Add to Cart” button
    5. Enter shipping and billing information
    6. You are all set!

    If you still need help placing an order, please contact our Customer Care team and a member of our team will assist you.

  • The different payment channels supported are:

    • PAYPAL
    • CREDIT / VISA / AMERICAN EXPRESS / DISCOVER / APPLE PAY

    Note: We do not support COD (Cash on Delivery).

Refunds, Returns & Exchanges

  • Fulfillment Errors vs. Customer Errors

    Any returns or problems that occur because of an error on our part will be handled at our expense. In the cases where customer would like to exchange or return a product without any defect or due to a wrong size being ordered, we cannot exchange the products as they are made to order. We apologize for any inconvenience this might have cause. We are working hard to find a solution to this. In the meantime, thank you for your continuous supports.

  • Will you refund the shipping charges on my parcel?

    We will usually refund what you paid for your order but not the delivery charges (fee & tax where applicable). For more information check our Refunds Policy.

  • Final Sale

    If your product meets the following criteria, please contact us and we will have your order replaced as quickly as possible:

    • The product itself is flawed.
    • The print quality is poor.
    • The final product is different from the product presented on the site.

    If you are in any way unsatisfied with your purchase, please contact our Customer Care team. Please note that we do not exchange any item that has been used.

  • How do I return an item?

    Return item is case by case support.

    Please contact our Customer Care team, we are willing to help you.

    You can have more information at our returns, refunds and exchanges policies.

  • Refunds Policy
  • Returns & Exchanges Policy

Shipping

  • Return to sender

    If your order is returned to us, we will ship it to your new address after we verify the correct address via email.

  • Do you offer delivery to PO Boxes or Military APO/FPO addresses?

    Yes, we can send shipments to PO Boxes and Military APO/FPO addresses. Please allow additional time for orders shipped to these addresses.

  • Can I deliver to multiple addresses?

    Each order can only be shipped to one address. If you would like items delivered to multiple addresses, please place those orders separately.

  • Is expedited shipping available?

    We do not at this time offer expedited shipping. All of our products are custom made in bulk and shipped via standard delivery methods.

  • How much is shipping?

    Standard Shipping : Handling time in 1-3 business days and Transit time in 3 – 5 business days with Free Shipping

  • Shipping Policy

Discounts & Promotions

Coupons

  • How to use a coupon code?

    At “Check Out” step, please click to “Click here to enter your code” and fill in the Coupon code in “Coupon code” cell after filling in check out information and shipping address. Then press “Apply Coupon

  • Can I use several discount codes in one order? Promotion and discount codes cannot be used in conjunction with other promotions and discounts unless stated otherwise.

Gifts

  • Gift wrapping service? We do not support gift wrapping at the moment. But, if the demand is so high we will open a service that do custom ordering. Feel free to send inquiry to our Customer Care team.

Payment

Your account

  • Changing account details:

    Update your account details like name, email address, phone number or address, anytime by following these steps:

    1. Select MY ACCOUNT from the menu bar.
    2. Click EDIT on the field you’d like to change.
    3. After you’ve added the updated details, click SAVE CHANGES.
    4. Click DONE after completing all the updates.

    In case you have forgotten your password, click on the ACCOUNT DETAILS section and follow the instructions there.

    Note: Once you verify the updated email details, you can resume your activities on your account.

Our Store Info in USA
🏠 850 QUARTERHORSE TRL, Castle Rock CO 80104, USA

Email : [email protected]

Phone : +1-310-924-9007


Our Store Info in VN
🏠 86 Nguyen Trai 1, Sao Do, Chi Linh, Hai Duong, VN 170000

Email : [email protected]

Phone : +84963933066